Free returns

30 day free return

From the date that your order is delivered or collected, you have 30 days to return it – free of charge.

All items should be unused and returned in their original packaging, with the price tag attached. We'll refund the item(s) in the same way you paid, less any delivery charges.

For full details of returns, exchanges and refunds, please refer to the Online Shopping Terms and Conditions.


How to return an item

Return to store

You can return your items for Free to any SA store from which the goods originated - for example, return Totalsports goods to a Totalsports store. Refunds will be processed at the store.

Return via courier

Please contact us on

and we will arrange a free collection within 3 to 5 working days. Ensure the return is packaged in a box to protect the items during transit. Once the items have been received and assessed at our DC your refund will be generated.


Exceptions

Excluded Products

For hygiene reasons, we can't accept returns of underwear, lingerie, swimwear, socks, hosiery, bodysuits, earrings, toiletries, cosmetics, perishable food, earrings or any jewellery used for piercings. You won't be entitled to a refund or exchange of gift cards, personalised, resized, engraved, repaired or updated goods or special order goods.

Technology items

Unused wearable technology such as fitness trackers, smart watches, GPS wrist watches and heart rate monitors can be returned for a refund or exchange within 30 days provided that,

They're unused in their original, undamaged packaging

You have your original proof of purchase

Your device hasn't been registered in your name or via an app

Any used or opened Wearable technology devices (i.e. fitness trackers/Smart Watches/wrist GPS watches and heart rate monitors) that are faulty needs to be checked by a store whether it's in or out of warranty

All wearable devices are subject to inspection by a specialist/supplier or by means of troubleshooting to establish the problem.

Proof of purchase is required to establish warranty

The repair process may include booking in devices to service or be repaired/replaced once inspected by supplier

Out of box failure i.e. within 7 days will be replaced or credited on that condition that the item is not damaged and have not been used incorrectly

Furniture items

If you'd like to return a furniture item, please call our contact centre on 0861 111 761. You'll need to complete the returns form that you received with your item, so that we arrange an assessment. Once our quality assurance team determines that the goods are defective or that there are quality issues, your goods will be replaced or repaired, or a return will be generated by our contact centre, who will arrange a collection date and time for your returned furniture. If we determine in our assessment that the goods are not defective or not affected by quality issues, or that care instructions have not been followed, you won't be entitled to a refund, repair or exchange of these goods.

American Swiss and Sterns

Goods purchased from American Swiss or Sterns may only be returned to a branch of the relevant store – they are not eligible for courier collection. Refunds and exchanges are subject to an assessment by our quality assurance team.

Galaxy

Goods purchased from Galaxy may only be returned via courier. Refunds and exchanges are subject to an assessment by our quality assurance team.

Cellphones, laptops and tablets

Defective items purchased from hi-online, excluding TVs, may only be returned to Foschini or hi stores in South Africa. They are not eligible for courier collection.

Unopened purchases from hi-online, excluding TVs, may be returned to Foschini or hi stores in South Africa or via courier (see above) must still be sealed in their original packaging in order to be returned.

TVs

TVs can only be returned via courier and will not be accepted in store. Please contact our call centre on 0860 834 834 to arrange collection and check on specific supplier conditions.

TFG Connect SIM cards

If you wish to cancel your TFG Connect package please call 0860 663 663 during office hours.


Refunds

If you purchased the goods yourself and meet all the refund requirements, you will receive a full refund, minus delivery charges (if applicable). If you received the goods as a gift, or if you do not have the invoice, we may use our discretion to allow you to exchange the goods for goods of the same value at the same brand store (you will not receive the balance if you exchange the goods for other goods of a lower value), or for a gift card at current price, minus any current promotional discount.


Faulty goods

Returns or exchanges on faulty or defective goods will be accepted up to 6 months after purchase, or 12 months in the case of furniture, provided that the goods have been used only for their intended purpose and have been cared for according to any instructions provided with the items.

Please note that specific terms apply to the return of certain items, for example furniture, faulty cellular telephones, tablets, computers and laptops. Please refer to the product page for more information.


Contact us

Monday to Friday 9am - 3pm