Free returns

Free Click & Collect

Collect your order in one of more than 800 TFG stores.

Your order will be ready for collection within 3 to 5 working days from the date of order.

You can stay up-to-date on the progress of your order by tracking it online

Track your order

Collect from a TFG store

Delivery to one of more than 800 TFG brand stores is offered free on all orders other than those containing furniture or gym equipment. Here's how to Click & Collect:

  • Select "Collect" at checkout.
  • Choose the store that's most convenient for you.
  • When your items are ready for collection, Bash will send you a notification and a pin.
  • Take your pin and photo ID to the store you chose and pick up your order.
  • Collection is only available during store hours and excludes orders of furniture items.

  • Contact us

    Need to get in touch about your order? Our team is ready and waiting to assist. You can call or email us here:

    Operating hours

    Monday – Friday: 08:00 – 19:00

    Saturday: 08:00 – 15:00

    Sunday: 08:00 – 13:00

    Public holidays: 08:00 – 15:00


    Furniture collection from our warehouse

    You can collect your furniture order for free from one of our distribution centres in Johannesburg, Cape Town, Durban, Nelspruit, Bloemfontein or Port Elizabeth.

  • Select the "Collect" option during checkout and select the distribution centre that's most convenient for you.
  • Bash will contact you when your items are ready for collection.
  • You can take your pin and photo ID to the warehouse you chose and pick up your order.

  • Contact us

    For any questions about your furniture collection, please contact the distribution centre closest to you

    Cape Town 021 928 6170
    Operating hours

    Monday – Friday: 8am - 4pm

    Read our full Online Shopping Terms & Conditions for more detail on collections and furniture collections.


    Need to return something?

    You have 30 days to return any unused products for any reason, from the date of delivery. For more information and product exceptions, you can refer to our full eturns Terms & Conditions as part of the Online Shopping Terms & Conditions.